Every product at MySorra tells its own story, crafted with care and passion for quality and style. Our collection elevates everyday moments, brings joy to your home, and inspires a life of beauty and function.
Frequently Asked Questions
Can I pay in a currency other than MYR?
All transactions are processed in MYR (Malaysian Ringgit). If you pay using another currency, your bank or payment provider may apply exchange rates or transaction fees, which are beyond our control.
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How long does it take to process and ship my order?
Orders are processed within 1–2 business days (Monday to Friday). Once shipped, transit typically takes 2–8 business days depending on the destination, making the estimated delivery window 3–10 business days.
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Do you ship on weekends or public holidays?
No. MySorra does not process or dispatch orders on weekends or Malaysian public holidays. Orders placed during these times will be processed on the next business day.
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What items can I return?
Returns are accepted for both defective and non-defective products. Items must be new, unused, and in original condition with all packaging, tags, and accessories intact.
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How long do I have to return a product?
Returns must be requested within 35 days of delivery. Requests made after this period may not be eligible for a return or exchange.
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Who pays for return shipping?
MySorra provides free return shipping for all approved returns. Customers are not responsible for any return-related shipping costs.
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How long does it take to receive a refund?
Refunds are processed within 14 days of receiving and inspecting the returned item. You will also receive a confirmation email once your refund has been successfully processed.
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Does MySorra sell my personal information?
No. MySorra does not sell, rent, or trade your personal data to third parties. Your information is used solely for legitimate business purposes, such as order fulfillment, customer support, and improving our services.
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