Shipping policy

Last updated: January 10, 2026

This Shipping Policy applies to all purchases made from MySorra and is governed by the laws of Malaysia. We aim to provide transparent, reliable, and customer-friendly shipping information to ensure your orders are delivered efficiently.

Order Cut-Off Time

Orders must be placed before 19:00 PM (GMT+8) on business days, Monday to Friday to be processed on the same day. Orders placed after this cut-off time, on weekends, or during Malaysian public holidays will be processed on the next business day. This ensures prompt handling and timely delivery.

Handling Time

All orders are processed within 1–2 business days (Monday to Friday). During this period, your items are carefully prepared and packed for shipment. We do not process or dispatch orders on weekends or Malaysian public holidays, so please factor this into your estimated delivery timeline.

• Handling time: 1–2 business days
• Fulfillment days: Monday to Friday

Transit Time

After handling, shipments are delivered within 2–8 business days (Monday to Friday) depending on the destination and local postal services. Combined with handling, the estimated delivery time is 3–10 business days (Monday to Friday).

• Transit time: 2–8 business days
• Delivery days: Monday to Friday
• Estimated delivery window: 3–10 business days

Products Covered

This shipping policy applies to all products available on our website. No product is excluded from these standard shipping terms.

• Products covered: all products

Shipping Costs

All orders are eligible for free shipping. Customers will not incur additional charges for standard delivery.

• Shipping cost: free shipping
• Currency used: MYR (Malaysian Ringgit)
• Payments in other currencies may be subject to exchange rates or transaction fees applied by your bank or payment provider, which are beyond our control

Need Help?

If you have any questions about shipping, delivery times, or order processing, our customer support team is always happy to assist.

Email: info@mysorra.com

Address: Level 2, Moulmein Rise Shoppes, 9, Jalan Moulmein, Pulau Tikus, 10350 George Town, Pulau Pinang, Malaysia

Operating Hours: Monday to Friday, 10:00 AM – 19:00 PM (GMT+8)

Your feedback is highly valuable to us, and we aim to respond within 24 business hours.