Shipping policy

Last updated: January 10, 2026

This Shipping Policy applies to all purchases made from MySorra and is governed by the laws of Malaysia. We aim to provide transparent, reliable, and customer-friendly shipping information to ensure your orders are delivered efficiently.

Shipping Destination

We currently ship to customers within the following countries:

  • Malaysia
  • United States

Order Cut-Off Time

Orders must be placed before 19:00 (GMT+8) on business days, Monday to Friday, to begin processing on the same business day. Orders placed after this cut-off time, on weekends, or during Malaysian public holidays will begin processing on the next business day.

Handling Time

Orders are processed within 28–42 business days (Monday to Friday) for both Malaysia and the United States.

Malaysia

  • Handling time: 28–42 business days
  • Fulfillment days: Monday to Friday

United States

  • Handling time: 28–42 business days
  • Fulfillment days: Monday to Friday

Transit Time

After order processing is completed, shipments are typically delivered within 28–42 business days (Monday to Friday).

Malaysia

  • Transit time: 28–42 business days
  • Delivery days: Monday to Friday
  • Estimated total delivery window: 56–84 business days

United States

  • Transit time: 28–42 business days
  • Delivery days: Monday to Friday
  • Estimated total delivery window: 56–84 business days

Products Covered

This Shipping Policy applies to all products available on our website. No product is excluded from these standard shipping terms.

  • Products covered: All products

Shipping Costs

We offer free standard shipping on all orders shipped to Malaysia and the United States.

  • Shipping cost: Free shipping
  • Currency used: USD (United States Dollar)
  • Payments made in currencies other than USD may be subject to exchange rates and transaction fees charged by your bank or payment provider. These charges are beyond our control.

Need Help?

If you have any questions about shipping, delivery times, or order processing, our customer support team is always happy to assist.

Email: info@mysorra.com

Address: Level 2, Moulmein Rise Shoppes, 9, Jalan Moulmein, Pulau Tikus, 10350 George Town, Pulau Pinang, Malaysia

Operating Hours: Monday to Friday, 10:00 AM – 19:00 (GMT+8)

We aim to respond to all inquiries within 24 business hours.