Payment Policy

This Payment Policy explains how payments are handled at MySorra. We are committed to providing a secure, transparent, and customer-friendly checkout experience for all purchases.

Accepted Payment Methods

All payments on our website are processed using PayPal. This ensures secure and convenient transactions for our customers.

• Payment method: PayPal

Currency for Transactions

All purchases are made in MYR (Malaysian Ringgit). Customers who pay in a different currency may be subject to exchange rates or additional transaction fees imposed by their financial institution, which are beyond our control.

• Currency used: MYR
• Payments in other currencies may be subject to bank or provider fees

Secure Payment

All transactions are protected using SSL encryption, ensuring that your billing and personal information remains secure. We prioritize the confidentiality and integrity of all payment data.

• SSL encryption applied to all transactions
• Customer data is kept secure during payment processing

Shipping Policy Overview

Orders are shipped according to our Shipping Policy, which details handling times, transit windows, and delivery estimates. For full information, please visit our Shipping Policy page.

• Shipping handled as per our Shipping Policy
• Estimated delivery times and fulfillment days explained on policy page

Return & Refund Policy Overview

If you are not fully satisfied with your purchase, returns and refunds are managed according to our Return & Refund Policy. This policy explains eligibility, timelines, and how to request a return or exchange. Please refer to our Return & Refund Policy page for full details.

• Returns and refunds as per Return & Refund Policy
• Guidelines for eligibility and processing explained on policy page

Privacy Policy Overview

We respect your privacy and protect all personal and billing information in accordance with our Privacy Policy. For full details on how your data is collected, used, and stored, visit our Privacy Policy page.

• Customer data handled according to Privacy Policy
• Full privacy details available on the linked page

Google Merchant Center Compliance

MySorra complies fully with Google Merchant Center policies. All billing and checkout information is transparent, accurate, and adheres to the highest standards of online retail compliance. Customers can shop with confidence knowing their transactions meet Google Merchant requirements.

• Fully compliant with Google Merchant Center
• Transparent and accurate billing and checkout

Need Help?

If you have any questions regarding payments, billing, or related concerns, our customer service team is always ready to assist you.

Email: info@mysorra.com

Address: Level 2, Moulmein Rise Shoppes, 9, Jalan Moulmein, Pulau Tikus, 10350 George Town, Pulau Pinang, Malaysia

Operating Hours: Monday to Friday, 10:00 AM – 19:00 PM (GMT+8)

Your feedback is highly valuable to us, and we aim to respond within 24 business hours.