- 5 stars: 1 (50%)
- 4 stars: 1 (50%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 star: 0 (0%)
Replaced the one that came with cabinet from HF. Works GREAT It works great as a table piece in our home. The quality really stands out.
I purchased two of these units plus an auxiliary fan attached to one of the controllers for a 14 foot long desk I built in my home office. The desk has three seating stations with an under-desk PC in each, and six 27" LCD monitors spread across the desk, which fits perfectly across the 14 feet! Also under the desk to one side is a floor register for my home HVAC system. One of my biggest concerns was the furnace generating a lot of heat that would get partially trapped under the desk. Between the furnace heat and the heat generated by the PC's, I decided to install the AC Infinity fan units on the top surface of the desktop, one behind each pair of LCD's. The controllers and temp sensor are mounted underneath the desk.
For the first couple of months, everything worked great! The fans are quiet, and move the air very well. I thought I would write a review focused not so much on the product itself, but rather what happened a couple of months in, and in particular on the service from AC Infinity. So after a couple of months working fine, one of my fans started making a clicking noise that was just loud enough to start driving me crazy. Shortly after that, one of the controller units went wacky -- the controller LCD stopped working and it wouldn't run the fans. If I unplugged the fans, the LCD came back on after the controller rebooted; plug in the fan again and the LCD went dark.
So I called AC Infinity for help. Tommy in support answered the phone immediately. No phone tree hell, no hold time. Live call answer by someone who knew what they were talking about. We went through a few steps to confirm the troubleshooting I had already done, and Tommy concluded we needed to do an RMA. He sent me a pre-paid UPS label and mentioned that AC Infinity had just received a new batch of units with upgraded components, and I should be getting one of those in exchange. Not sure if that's what I got, or how to tell.
So all around, these are classy guys that really stand behind their product and provide no-nonsense quality support. The only feedback I would add is, given the detailed troubleshooting and documentation of the steps to reproduce the problem that I provided, it would have been nice if they offered to cross-ship the replacement. But I got the unit six days after I shipped out the old one, so that's not such a big deal.
Thanks Tommy, and AC Infinity -- great job. It works great as a table piece in our home.
